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THE FINE PRINT.

Insight you didn't know you needed.

Telematics Review for Nova Scotia

1/29/2019

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I volunteered to plug into the matrix and use my smartphone to monitor my driving.
Reasons why:
1. It's free money. Insurers offer a solid discount in exchange for the driving habits of those who participate. 
2. They can't hold poor driving skills against you. The rules around 'Telematics' DO NOT allow insurers to SURCHARGE if you're terrible. You just don't get offered any additional discounts next year...but you still get the free money THIS year.  
3. I'm delusional about my own abilities behind the wheel and believe I may be the best driver on the planet. Plus this appeals to me as a placeholder for video games I no longer have time for.   
4. I had questions about it, and before I recommended it to customers I wanted answers. Is it easy to use? Is it annoying? How do I enjoy the experience? All this stuff.   

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...."i'm also a client"
If you're wondering what "telematics" is, check out this earlier post.

This one is focused on what it's like to setup and use the app. 

Getting Setup

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APP
This review is based on the use of  'MyBridge' app through Pembridge Insurance. There are a few companies out there using 'telematics' and their experiences are likely to vary. 
My policy started in late September 2018, and I didn't actually start using the app until mid November. Typically it begins within the first 30 days of a policy. 
When you decide to sign up, you need to choose a cell phone number to use with it. 
*Consider the impact of this decision if you have a work phone/work vehicle... otherwise you may not be accurately reflecting the use of your own vehicle.  ​
Download the app on your phone, and when the policy is completed you'll receive a text with instructions. 
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After you enter the text message's PIN into the app it logs you right in. 
You will need to 'allow access to Location Services' so it can read the GPS of the device. I normally dislike ever 'clicking yes' on these but it's the entire point of this app. 

TRACKING TRIPS

Once I was into the app, I was hoping to take this for a test drive and see what it was all about. 
What I learned was, there's really nothing left to be done. The experience is kind of a slow burn. ​
It starts tracking your driving in the first few trips once it calibrates, but takes 30 days of monitoring before it's able to guess at what discount you've earned. 
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Here's what a regular trip looks like.
The 4 purple circles on the bottom let you know how you did on each trip. If they're red, the app has detected an 'incident' and will factor that into your driving profile/discount. 
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A trip with an 'incident'.
You ARE able to EDIT and remove completed trips where you were not the driver. I liked this since it saves you from having to worry about constantly turning it on an off/on. Though I still do that because I'm way too into this. 

The Experience

I wasn't sure how to feel about the fact it shows you EXACTLY where you were when an incident is recorded. At first I thought it was cool use of tech but later I wondered if I'd have preferred not to know.
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"THERE?!...THAT was the incident??! This is rigged."
PRO: Transparency with the ability to recall what happened, and change the behavior going forward.

CON: Most people disagree with the penalty, or don't remember it happening which brings a bit of resentment towards anyone involved. 
MY BIGGEST TAKEAWAY: 'Incidents' feel much more personal than I'd expected. That was surprising. 

via GIPHY

FULL DISCLOSURE: My wife and I both started using the apps concurrently on separate vehicles and not surprisingly it's become a serious competition to me. 

Tale of the Tape

Her car is automatic, mine is a standard. - ADVANTAGE ME.
She commutes in stop & go traffic, I get to avoid that. - ALSO ADVANTAGE ME
She's not into driving at all , and really doesn't even know how serious I'm taking this friendly competition. - MAJOR ADVANTAGE FOR ME

Results at Day 61


At the end of the first I've got a 25% discount at renewal and she's sitting at 22%!

My reaction SHOULD have been "that's great!" but all I can think is that I'm driving around like I'm delivering landmines for 3%??
RECOMMENDATION: Use her approach of forgetting this is even a thing. *Also if anyone is interested in action on her covering the spread on this...leave me a comment.* ​
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Everyone starts at 30. Each tick below it I die a little inside.

OVERALL 

So far, I'm actually quite impressed with it. 
​
We saved a few hundred dollars THIS year by using it, and am on track to get more next year at renewal. 
1. Setup was easy, and the app hasn't hurt my battery life.
2. It's been surprisingly liberal about giving out 'incidents'.
​(I was cut off by a snowplow and it didn't even register)
3. It hasn't really been a nuisance to monitor.​
4. It has me actively thinking about driving safely. 
It's probably not for everybody, but if you're on the fence and it suits your lifestyle I recommend giving it a whirl.
- MD
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What are telematics? Should I use them?

6/5/2018

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'Telematics' as they relate to insurance refers to information being collected on drivers and policy holders when they're using their vehicle. Typically you plug in a little device to your cars computer and it tracks the basic operations of the vehicle for a set period of time.
Different companies track slightly different actions but in general the metrics are around:
How fast you drive. 
Frequency of sudden braking events. 

What time of day you're travelling.  

"NOPE. I'm out. I'm not letting them monitor everything I'm doing. They'll just use it against me later." 

I get it. It feels like a bad idea immediately. 
​
But let's hear it out. 

HERE'S THE DEAL.

1) For being a willing participant you get an immediate discount on your auto premium. Often 10-15%.
That's an easy $100 or more for the average driver in Nova Scotia. 
2) The data collection happens only ONCE and lasts for usually a 6 to 9 month period. So we're not talking about monitoring your cars forever...it's not even for one year. 
3) *QUALIFYING* drivers are eligible for up to 30% off their premium the next year.
Note the word QUALIFYING. 
You can't drive like Cal Naughton Jr and expect to cash in the following year.

via GIPHY

4) THEY WON'T USE YOUR DATA AGAINST YOU.
There is a strict code of conduct around what is being tracked, and what that data can be used for.
None of it can be used against a policy holder for underwriting or claims purposes so you can set aside the paranoia. 
5) It may actually improve your driving habits.
Insurer's believe that by being more conscious of how you're driving you'll develop learned behaviors that stick with you.

Once you stop all the speeding for the 6 months to pass this test, you may realize you don't actually need to speed. Whaaaaat?

Intact Insurance is one carrier on the front line of this stuff. They use an app on your phone to do the heavy lifting for tracking the data, and as a teaching tool so you can see how you're doing.

Click on the app after a drive, and you can see the details of the drive on a  map right down to where you had to jam on the brakes.


Yes. We're inching closer to the beginning of a Black Mirror episode. 


But aren't we already kind of there with technology? 

If you're willing to bank online (which I LOVE) then what's the worst thing that can happen to your 'sudden braking history' from your Nissan? 

I'M CONSIDERING IT A 6 MONTH DRIVING CHALLENGE.

HERE'S WHY 

1) It doesn't cost me anything.
In fact...my insurer is offering me 150 bucks off the cost of the policy just to participate this year, and the possibility of doubling that money NEXT year.

2) I have the cheat sheet to this test. 
Don't speed over 120 if possible, avoid hard braking situations, and try not to drive between 11am-4:30am. If my lifestyle makes the above achievable why not try and collect some more discounts?
3) Even if I fail the test horribly because I 'live my life a quarter mile at a time'  the guarantee of not being rated on the data makes it a fair trade for the upfront discounts in a lot of cases. 

4) It's fun anytime you have a chance to try and 'beat the system'.
​ 
5) I may actually develop some better driving habits. I haven't had a driving test in like 20 years and while I THINK I'm the greatest it's fair to say that everyone could benefit from an occasional refresher on best practices. 

FINAL THOUGHT

All I'm saying is that before we all get out the torches and pitchforks against telematics let's make sure we have all the facts.

Talk with your broker about which companies monitor what, and if you're a good candidate for them. They're not going to be EVERYONE'S best option, but if you're at all competitive and enjoy saving money it can be a pretty good offer. 
  
Maybe if insurers connected all the data to a giant leaderboard and put some prizes and hype around it people would actually get into it.
I know a few people who'd be into competing purely for bragging rights.
​Oh and discounts/prizes.

​MD
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    Contrast Insurance logo -
    Matt Davison - Insurance Broker for Nova Scotia

    About the author

    Matt Davison is a
    self -proclaimed 'insurance nerd'
    who lives in Nova Scotia, Canada.

    Reminding people
    about the importance of independent  brokerages, and being informed about what you're buying. 

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